SHIPPING WITHIN THE USA:

We offer FedEx / UPS 2-Day Shipping in the United States on orders of any size for a flat rate of $9.99.

To maintain freshness and ensure that your tortillas arrive within 2 business days of leaving our facility, we package and ship fresh tortillas on Monday, Tuesday, and Wednesday ONLY.

PLEASE NOTE: Orders received after 12:00pm PST on Tuesday will be shipped the following week.

• For any inquiries, please don't hesitate to contact us at hola@eatcoyotas.com. Muchas Gracias!

Because of our commitment to avoiding chemical preservatives and overly-processed ingredients, it's essential to refrigerate our products to maintain their optimal freshness and flavor. It's worth noting that all COYOTAS tortillas remain safe for consumption, even if they arrive warm. Refrigeration primarily serves to extend their shelf life, so be sure to refrigerate upon receipt (for 15 days) or freeze (for 3 months).

The key to a soft and pliable tortilla is found in how you heat it. We want you and your guests to be blown away by your Coyotas Tortillas, and following these instructions will guarantee consistent awesome tortillas. This method works for cold tortillas from the refrigerator and even tortillas taken straight from the freezer!

Here are our simple instructions to make your Coyotas Tortillas excellent every time:

Preheat a dry (ungreased) griddle or pan over medium heat. Once the pan is hot, place the tortilla on the hot surface. Heat on the first side until the tortilla begins to turn translucent (about 30 seconds). Flip it, and heat the other side for another 15-20 seconds until the tortilla is soft and warm. Serve immediately or place the hot tortilla into a tortilla warmer (or wrap in a clean dish towel) if you are heating multiple tortillas.

STORAGE: 

Here's how to best store COYOTAS tortillas:

1 . IN THE REFRIGERATOR: Since we steer clear of chemical preservatives and overly-processed ingredients, refrigeration is key to maintaining the best freshness and flavor of COYOTAS tortillas. Once you receive your tortillas, make sure to keep them in the refrigerator. This will extend their shelf life, and they'll remain fresh for up to 15 days.

2. IN THE FREEZER: If you want to keep COYOTAS tortillas for a longer period, freezing is a great option. They can be frozen for up to 3 months without any compromise in quality. They don’t stick together.

3. DURING TRANSIT :In some cases, the tortillas might warm up during transit(especially during the summer).Rest assured that they are safe to consume. Upon arrival, make sure to refrigerate them to maintain their freshness.If you're traveling with your COYOTAS tortillas, we recommend keeping them in a portable cooler en route to your destination.

If you have any further questions or need assistance, feel free to contact us at hola@eatcoyotas.com. We're here to help!

RETURN POLICY :

Because our products are perishable, we are unable to accommodate returns. However, our unwavering commitment to ensuring your satisfaction drives us to offer refunds and/or replacements on a case-by-case basis.

To initiate a refund or replacement, please provide us with the following details via email:

1. Name on the order
2. Order #

3. The issue with your order

Our goal is for you to be completely satisfied with your COYOTAS tortillas.  

PROP 65 :**Understanding Prop 65 and COYOTAS Organic Cassava Tortillas:

**At COYOTAS our priority is crafting exceptional organic cassava tortillas that meet the highest standards of quality and purity. We want to ensure that our customers are well-informed about California's Proposition 65, or"Prop 65,"which mandates that businesses provide warnings about potential exposure to specific chemicals commonly present in various products.

Our unwavering commitment to honesty and integrity drives us to share all aspects of our products with you. While our organic cassava tortillas are thoughtfully crafted with the best ingredients, we want to acknowledge that they might contain trace amounts of substances falling under Prop 65.

It's important to note that cassava roots draw minerals and nutrients from the soil, contributing to their natural growth. As a result, the presence of minimal levels of lead is a natural occurrence in cassava and many other crops, even when they're grown in organic soils. These levels are often beyond our control due to the plant's interaction with its environment.

Rest assured, we rigorously test our tortillas for compliance and safety, ensuring they surpass industry standards. The Prop 65 warnings on our packaging reflect our dedication to full transparency rather than indicating any compromise in quality or safety.

By choosing COYOTAS, you're opting for the finest organic cassava tortillas while gaining insights into every facet of our products. Should you have questions regarding Prop 65 or any other aspect of our products, please reach out to us at hola@eatcoyotas.com

Thank you for being part of our journey toward health, quality, and transparency.

Warm regards,

Janet Flores Pavlovich

Founder COYOTAS